At cittymall, we are committed to delivering your orders as quickly and safely as possible. Please review our Shipping Policy below for details regarding shipping and delivery.
Shipping Locations
We currently ship within Jordan.If shipping is not available to your location, please contact us.
Order Processing Time
Orders are processed within 1–3 business days after payment confirmation.Orders are not processed or shipped on official holidays.
Shipping Fees
Shipping fees are calculated at checkout before order confirmation.Fees may vary based on:Delivery locationOrder weightSelected shipping carrier
Order Tracking
Once your order is shipped, a tracking number will be sent via email / SMS / WhatsApp.You can track your order directly through the shipping carrier’s website.
Delivery Issues or Delays
If delivery fails due to incorrect information (address or phone number), the customer is responsible for any reshipping fees.In case of unexpected delays, we will contact you as soon as possible.
Contact Us
For any shipping-related inquiries, please contact us:Email: info@cittymall.comPhone 0788844377
