At Citty Mall, we are committed to protecting our customers’ rights and providing a reliable online shopping experience. Customers may request a return or exchange when the received product is materially different from the specifications, description, or images displayed on our website.
Eligible Cases for Return or Exchange:
Receiving a product different from the one ordered.
The product does not match the specifications stated on the product page.
A material difference between the received product and the images displayed on the website.
The product arrives damaged or defective due to shipping, provided that the condition is properly documented upon receipt.
Return & Exchange Conditions:
Customers must contact our customer service within 48 hours of receiving the order.
Clear photos or a video showing the issue must be provided.
The product must remain in its original condition and must not have been used or damaged due to misuse. Original packaging and accessories should also be retained where applicable.
Returns or exchanges due to a change of mind or simply not wanting the product are not accepted, unless otherwise required by applicable law or agreed upon by the store.
If the product is confirmed to be inconsistent with the displayed description, specifications, or images, the product will be exchanged or its value refunded, depending on the circumstances and as agreed with the customer.
Citty Mall will cover return or exchange shipping costs when the issue is caused by an error or non-conformity on the store’s side.
Note:
Product colors may appear slightly different on different screens due to screen settings, lighting, and photography conditions. Minor color variations of this nature do not constitute a product mismatch.